Physician Communication with Patients by Christianson Jon;Warrick Louise H.;Finch Michael;Jonas Wayne B.;

Author:Christianson, Jon;Warrick, Louise H.;Finch, Michael;Jonas, Wayne B.;
Language: eng
Format: epub
Publisher: University of Michigan Press

Data Collection

To explore the issues identified in the preceding section, we conducted a set of structured interviews in two communities—Seattle and Minneapolis— St. Paul—with representatives from a medical school and an IDS in each community. In addition, we interviewed respondents from an independent body that conducts courses and supplies supporting materials related to building physician communication skills. We also reviewed materials available on the website of a second independent body that conducts classes in physician communication skills and provides supporting materials. Our interview protocols were approved through an institutional review board process. Different protocols were developed to address the different responsibilities, characteristics, and activities of individuals in the organizations we selected. We used findings from these interviews, combined with material supplied by the organizations or available on their websites, to construct our organizational profiles. As noted previously, these five organizations should not be viewed as representative, in a statistical sense, of the skill-building programs in physician communication that are offered by different organizational types, as achieving this type of representativeness is not possible given the data available and the small number of organizations included. Rather, the interview results are intended to be suggestive of how these types of organization might view physician skill-building training and of the issues that can be encountered in implementing programs in different organizational settings.

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